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OCLC Support

Document Delivery

The Document Delivery features allow your library to fulfill requests from patrons with items from your own collection.

The Document Delivery features allows your library to fulfill requests from patrons with items from your own collection, as indicated by your holdings in WorldCat. When Document Delivery is enabled, the Document Delivery category appears in the left navigation and allows you to process requests that can be fulfilled by items held by your library. You can also configure your Direct Request Profiles to route requests for items your library holds to the Document Delivery queues. Document Delivery can also be used with the Advanced Lending queues.

This feature might be useful to your library if:

  • You allow patrons to request copies from journals held in your print collection.
  • You fill book/returnable requests for held items for your distance education students.
  • Your library is part of a group of institutions that allows patrons to request items held at one location and will ship the item to the patron's home branch or home address.

For information about Document Delivery reports, please see WorldShare Reports

 Learn more in a training course: Document delivery

  Reinforce your understanding with a practice exercise: Document delivery quiz



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