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OCLC Support

Request Aging

OCLC counts standard working days (Monday-Friday) as system days/working days. OCLC does not count Saturdays and Sundays as system days/working days.

Type of request Aging days
Expired 7
Any problem status (Complete?, Not Received, etc.) 180


Unfilled 7
From Returned to Complete?


 Note:  Lending requests that are marked Returned by the borrower will stay in transit for 30 days.  If the lender does not mark the request as Not Returned or Checked-in/Complete, the request moves to the Returned/Complete? queue.  

From Received to Overdue (only applicable to Loans) 14 days after Due Date
From In Transit to Received? (Copy) 7
From In Transit to Received? (Loan) 14
From On Order to Received? 21


Standard request: update to Yes, No or Conditional

Number of days specified in Days To Respond

 Note: WorldShare Interlibrary Loan will not age a request to the next lender until the current lender’s Days To Respond have passed. If you don't act on a request in that time, the system will automatically send it on to the next library in the string or, if there aren't other libraries, it will become an Unfilled request.

Requests processed on weekends (non-referral days) Next working day/system day
Requests process on holidays (non-referral days)

Next working day/system day

 Note: OCLC does not count the following holidays for aging requests:

  • New Year’s Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
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