ILL statuses
The following table shows how request status appears to staff in the Tipasa interface and to patron in the user portal:
| Status | Description |
Buttons in |
|
|---|---|---|---|
| Staff view in Tipasa | Patron view in User Portal | ||
| ILL REQUESTS | |||
| Not Reviewed | Submitted | The request has been submitted by the patron, but not yet been reviewed by library staff. | Cancel, when turned on in Patron Settings. |
| Reviewed | The request has been submitted by the patron and reviewed by library staff. | ||
| Submitted | Library staff sent the request to lenders. | ||
| Considering | The lender is considering if they can supply the item for the request. | ||
| Conditional | The lender requested additional information about the request. | ||
| In Transit | In Transit | The requested item is in transit and is being routed to the borrower. | |
| Received/In Use | Due [date] | The requested item was received by the library. The due date displayed in the user portal will be the lender's due date, minus offset configured in OCLC Service Configuration. | Renew, when turned on in Patron Settings. |
| Closed (Unfilled) | Unable to provide | Library staff were unable to borrow the requested item. | |
| Closed (Expired) | Unable to provide | Library staff were unable to borrow the requested item within the patron's timeframe. | |
| Closed (Cancelled) | Canceled | Library staff or patron canceled the request. | |
| Returned | Complete | The requested item has been returned to the lender. | |
| Loans: Closed (Supplied) | The requested item has been checked in by the lender. | ||
| Copies: Closed (Supplied) | Available to view (if link)/Complete (if physical copy) | The requested item is available or has been supplied to the patron. | Link to the material (if digital). |
| PURCHASE REQUESTS | |||
| On Order | Item requested for purchase | The requested item is on order. | |
| Received/Closed | Received by library | The requested item was received by the library. | |
| Closed (Cancelled) | Canceled by library | Library staff have canceled the request. | |
| DOCUMENT DELIVERY | |||
| Delivering [Advanced Lending not enabled] | Submitted | The library has not enabled advanced lending, the item will transition directly from "submitted" to "available to view" or "complete". | |
| Delivering (Verifying) | The library has enabled Advanced Lending queues. Library staff are verifying that the requested item is available. | Cancel, when turned on in Patron Settings. | |
| Delivering (Retrieving) | Item being retrieved | The library has enabled Advanced Lending queues. Library staff are retrieving the requested item. | |
| Delivering (Scanning) | Item being scanned | The library has enabled Advanced Lending queues. Library staff are scanning the requested item. | |
| Delivering (Packaging) | Item being packaged for shipping | The library has enabled Advanced Lending queues. Library staff are packaging the requested item for delivery to the patron. | |
| Closed (Supplied) | Complete (if physical copy)/Available to view (if digital copy) | The requested item has been supplied to the patron or is available to view electronically if it's a digital copy. | Link to the material (if digital). |