ILL statuses

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The following table shows how request status appears to staff in the Tipasa interface and to patron in the user portal:

Status		Description	Buttons in User Portal
Staff view in Tipasa	Patron view in User Portal	Description	Buttons in User Portal
ILL REQUESTS
Not Reviewed	Submitted	The request has been submitted by the patron, but not yet been reviewed by library staff.	Cancel If the option is turned on in Patron Settings.
Reviewed		The request has been submitted by the patron and reviewed by library staff.
Submitted		Library staff sent the request to lenders.
Considering		The lender is considering if they can supply the item for the request.
Conditional		The lender requested additional information about the request.
In Transit	In Transit	The requested item is in transit and is being routed to the borrower.
Received/In Use	Due [date]	The requested item was received by the library. The due date displayed in the user portal will be the lender's due date, minus offset configured in OCLC Service Configuration.	Renew If the option is turned on in Patron Settings. The Renew button is removed from the User Portal once the Patron Due Date has passed. Staff will still have the option to Renew the material for the patron in the staff interface.
Unfilled	Submitted	Library staff were unable to borrow the requested item from the initial lenders. Staff have the option to resend the request to new lenders, change fulfillment type or cancel the request. See Unfilled Requests for more information.
Closed (Unfilled)	Unable to provide	Library staff were unable to borrow the requested item.
Closed (Expired)	Unable to provide	Library staff were unable to borrow the requested item within the patron's timeframe.
Closed (Cancelled)	Canceled	Library staff or patron canceled the request.
Returned	Complete	The requested item has been returned to the lender.
Loans: Closed (Supplied)	Complete	The requested item has been checked in by the lender.
Copies: Closed (Supplied)	Available to view (if link)/Complete (if physical copy)	The requested item is available or has been supplied to the patron.	Link to the material (if digital).
PURCHASE REQUESTS
On Order	Item requested for purchase	The requested item is on order.
Received/Closed	Received by library	The requested item was received by the library.
Closed (Cancelled)	Canceled by library	Library staff have canceled the request.
DOCUMENT DELIVERY
Delivering [Advanced Lending not enabled]	Submitted	The library has not enabled advanced lending, the item will transition directly from "submitted" to "available to view" or "complete".
Delivering (Verifying)	Submitted	The library has enabled Advanced Lending queues. Library staff are verifying that the requested item is available.	Cancel If the option is turned on in Patron Settings.
Delivering (Retrieving)	Item being retrieved	The library has enabled Advanced Lending queues. Library staff are retrieving the requested item.
Delivering (Scanning)	Item being scanned	The library has enabled Advanced Lending queues. Library staff are scanning the requested item.
Delivering (Packaging)	Item being packaged for shipping	The library has enabled Advanced Lending queues. Library staff are packaging the requested item for delivery to the patron.
Closed (Supplied)	Complete (if physical copy)/Available to view (if digital copy)	The requested item has been supplied to the patron or is available to view electronically if it's a digital copy.	Link to the material (if digital).