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OCLC Support

Manage borrowing requests

Send borrowing requests to RapidILL

Configure your Direct Request profile to include RAPID. Requests from patrons will be routed to RapidILL when they meet the criteria and the profile has been enabled to Produce the Request. Staff users can manually route requests in Tipasa from the New For Review, Not Reviewed or Reviewed queues by typing RAPID into the Lender String.

 Note:  When you submit your request, the request is validated for the minimum required fields for the service. If validating information is missing, you will receive a message at the top of the borrowing request explaining which request fields need correcting.  If using Direct Request, the error will display in the request history.

Required fields:

  • For Media Type - Serial: Service Type must be Copy, and the request must have an OCLC Number or ISSN and Year or Volume.
  • For Media Type - Book: Service Type must be Copy, and the request must have an OCLC Number or ISBN and Article Title or Pages.

View RAPID requests

When RAPID appears in the lender string denoted by an (*) asterisk, it indicates that RAPID is the current lender. If a RAPID lender has fulfilled the request, RAPID will also be marked as the Supplier. The request will display the RapidILL number followed by an ID in the Reference ID field.

While waiting for a RapidILL lender to fill a request:

  • The request will appear in the Borrowing > Awaiting Response queue based on your custom holdings group arrangements.
  • The request will route to all RapidILL member libraries holding the item. When RapidILL has exhausted all the lenders in the lending group, it will return a "No" response to Tipasa.
  • If there are other OCLC lenders in the Tipasa lender string, the request will continue routing to the non-RapidILL libraries in the lender string.

Once fulfilled, if the request:

  • is filled by a RapidILL lender, the Fulfillment Type will display as PROVIDER.
  • is routed to RapidILL, but ultimately filled by an OCLC lender, the Fulfillment Type will display as OCLC_ILL.
  • is canceled from Tipasa, it will also be canceled with RapidILL and will not move on to other RapidILL or Tipasa lenders in the string.

To view all of your institution's borrowing requests, search for requests using RAPID in the Lender Symbol. To locate a specific request, search using the Reference ID.

Manage requests returned Not found as cited

If any lender in the RapidILL borrowing group responds to a request with Not found as cited, the Tipasa request will be updated to Conditional status and appear in the Borrowing > Conditional queue.

In all cases, the original RAPID request number will be canceled. The borrower may take any of the following actions:

Action Result
Update the request to correct the citation, and respond Yes to the conditional message. A new request is submitted to RAPID
Respond No to the conditional message. The request is not resubmitted to RAPID, but will route to the next lender; or the request will close as Unfilled if there are no more lenders in the string.
Cancel request The patron's request is canceled.
No response The request ages away from RAPID to the next lender.  The borrower has 4 days to respond to a conditional before the request ages.

RapidILL holdings

Before requests are submitted to RapidILL lenders, the borrowing institution's holdings are checked within RapidILL.  Held items are routed to the ILL Review or Document Delivery queue depending on the Local Holding Options setting in the External System Settings module of the Service Configuration.

 Note: If RapidILL is enabled, only RapidILL holdings information will display.  Holdings from your OPAC or the Knowledge Base will not appear for these requests.

Single holding found

If a single holding is returned by RapidILL, the Local ID and Local Holdings fields of the request are updated with holdings information supplied by RapidILL.  The Local Holdings fields include:

  • Branch
  • Shelving Location
  • Call Number
    • When the requested item is an electronic document, a link appears in the call number field.  When the URL is more than 80 characters, it is shortened as a Rapid Redirect.
  • Holdings Source
    • Holdings source will be listed as RAPID.
  • Availability Status?

The Local ID field includes the Shelving Location and Call Number.  The Local ID field will appear on the request printout for Document Delivery but it is not available on request printouts from the Borrowing queue.

Multiple holdings found

When multiple holdings are returned by RapidILL, the View Local Holdings link appears.  The View Local Holdings screen shows each instance of holdings for the requested item.

Select which holding to use and click the Apply button.  The information for the selected holdings will appear in the Local Holdings fields of the request.

Holdings found, submit through ILL

If a single holding or multiple holdings are returned, but they are not valid or are unavailable, the request may be sent to RapidILL manually as an interlibrary loan request.

Add RAPID to the lender string and click Send.  The system will recognize to override the holding information and the request will be processed through interlibrary loan.

No holdings found

If no local holdings are found for the item within RapidILL, the request will move through the direct request process.  If you have configured your direct request profiles to include RAPID, the request will be produced to RapidILL as a lending request.  

 Note:  RapidILL will only return items that are held and available when reporting holdings.  If the item is held but unavailable, the request is produced to RapidILL as a lending request.

To send a request to RapidILL regardless of a RapidILL holding, enter RAPID into the lender string and submit the request.  The system will recognize that there are holdings associated with the request and assume it should be produced as a lending request.

Request not filled by RapidILL

If RAPID is the only symbol in the lender string and none of the RapidILL lenders could fill the request, the request will close as Unfilled. The request will move to the Borrowing > Unfulfilled queue.

If there are other OCLC lenders in the lender string, the request will route to those lenders. The fulfillment type will change from Provider to OCLC_ILL.

Receive requested items

If RapidILL has been set as a Proven Sender, once a RapidILL lender has fulfilled a request, the borrower's request status is updated to In Transit and an Article Exchange link and password are added. The request will update to Received and the Article Exchange link will appear in the User Portal.  Any patron notifications that have been configured will be sent to the patron.

If you are not using the proven sender feature, you will need to update the request to Received.

Request a Resend or Move On via the RapidILL interface

If a RapidILL response arrives without the requested item attached, the borrower must request a resend or choose to move on to another RapidILL lender through the RapidILL interface.

If the borrower requests a resend, they can supply notes for the lending library using the Notes field in the RapidILL interface.  These notes will display to the lender in the Borrower Notes field in Tipasa.

If the borrower chooses to move the request to the next RapidILL lender instead, they can choose the Move On option in the RapidILL interface. This option will close the request to the original lender and create a new Tipasa request which will be assigned to the next lender. For additional information about either of these processes, see RapidILL's help.

 Note: Marking a RapidILL request Not Received is not allowed through Tipasa. If there is an issue with receiving a RapidILL request, the borrower will need to log into the RapidILL interface to request a resend from the lender.

When communication with RapidILL is disrupted

Generally, if attempts to communicate with RapidILL fail, Tipasa will keep retrying. This allows the system to handle the requests even if there is a lack of response. If RapidILL cannot be contacted for several hours,  Tipasa will handle requests in the following manner:

  1. New requests submitted to lenders:
    • If RapidILL is the only lender and is not responding, the request will be canceled.
    • If there are other lenders in the lender string, the request will move to the next lender.
    • The request history will be updated with a message
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