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OCLC Support

How can I get past the Your account has expired error message I get when logging in?

Symptom
  • The error message Your account has expired. Please contact your library or OCLC Customer Support for assistance. appears when trying to log in. 
Applies to
  • WorldShare Management Services
Resolution

This error means that your WorldShare account has passed the Expiration Date listed in your Admin record.

  1. To resolve this issue, ask someone whose account is not expired, but does have access to the Admin tab, to reset the Expiration Date to a date in the future.  After they re-save your record, you should be able to log in again. 
  2. In the Admin tab, under User Management, limit the search to Everything and change the search by role to Everyone.
  3. Search for the user whose account has expired in the first search box.  When the search results appear, click the user's name to view their details, and click Edit (top right) to re-set the user expiration date.
  4. When you have finished updating the details, click Save at the bottom.
  5. If problems persist, clear your browser's cache and cookies, restart the browser and try again. If that fails, contact OCLC Support.
Additional information

Information on the Expiration Date field is in the Basic User Data page. 

Page ID
12608