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OCLC Support

Known issues

This page lists known issues in the WorldShare Interlibrary Loan application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues 

Issue Details
Potential anomalies in Article Exchange statistics The product team is investigating potential anomalies in the All Article Exchange Monthly Upload report and the Daily Article Exchange Lending report.    
Patron’s ‘Preferred Edition’ is replaced with 'Any Edition' in new borrowing requests that do not match a Direct Request profile New borrowing requests that match a Direct Request profile display the patron’s Preferred Edition correctly.  However, new requests that do not match a profile will display 'Any edition', regardless of the value selected on the patron request form.  Borrowing staff can select a different value (“Most recent edition” or “This edition”) and lenders will see the correct value.
The borrower's maximum cost amount is moved to the Borrowing Notes field (i.e. MC:25.00) when staff submit a request for Direct Request processing from the WorldShare ILL staff interface. Note that the IFM checkbox selection will be retained. Work-around: Manually build the lender string and submit to lenders.

 

Fixed issues 

 

Fixed issues - Table
Issue Fix date
ILLiad libraries are experiencing an altered workflow to access the Policies Directory. 

Instead of clicking the Policies Directory button on the OCLC section of the Borrowing Processing ribbon in ILLiad and being directly logged into the institution’s record in Policies Directory, ILLiad libraries are now landing on the Policies Directory login page.  It looks like this:

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August 2019
Clicking on the blue (i) next to a potential lender on the holdings page takes users to their own Policies Directory page, not the page of the potential lender. 

When in a request, clicking on the grey (i) in the list of lenders in the lender string also leads users to their own Policies Directory page, not that of the lender. 
August 2019
If an ILL request is changed to a purchase request and then changed back to an ILL request, the request cannot be submitted and an error message appears.  June 2019
If you have set up a notification to be sent to library staff when one of your borrowing requests has been filled using Article Exchange, the URL displayed in the notification email is for the Lender’s staff interface rather than your own. June 2019

When symbols are repeated in either the original or resubmitted lender string it may result in the following:

  • If a lending symbol appears twice in either the original lending string or in the resubmitting lender string, while the request is assigned to that lender, it will appear twice in the borrower’s Awaiting Response queue, and the lender’s Can You Supply queue.  Note that the counts in the left sidebar are correct, and once the lender responds to the request the duplicate rows will disappear. 
  • If a lending symbol was last in the original lender string and is first in the resubmitted lender string, the request isn’t routed to the lender.  If the request was only resubmitted to that lender, it will be closed as unfilled.

 

April 2019
When resubmitting a request, if a symbol in the previous lender string is set as a non-supplier the resubmit function will result in an error message. April 2019
When adding status or department fields to a patron request form in Service Configuration and specifying field values to display in the drop down list, saving will result in an error message. April 2019
Deflection policies based on E-License terms are not deflecting requests for e-books. February 2019
After taking an action that moves a request to a different queue, it is no longer possible to use next/previous links to view other requests in the original queue.  February 2019

When the borrowing library adds an Article Exchange document to a request at In Transit status, the Mark as Received action is not saving the AE information to the request.  

This scenario may be encountered when the supplying library sent the document by email or shipped the article without first including the document.  In this case, the borrowing library adds the document for the patron to access via the user portal.

February 2019
Some libraries are experiencing errors when using Get It Now to process requests and using IFM as a form of payment.  November 2018
When using the “magnifying glass” or “View Holdings” link in a request to complete citation information, sometimes the “Apply data to request” button is not appearing.  The “Create Request” button appears instead.  October 2018

ILL hold displays as On Shelf at pickup location

When receiving a loan request in WorldShare ILL or Tipasa with WorldShare Circulation integration enabled, the hold on the temporary item is fulfilled at the pickup location rather than the item's home location.
 

October 2018
ILL due date not honored by WorldShare Circulation October 2018
Patron-initiated ILL with OCLC Direct Request occasionally selects a bibliographic record for a print item rather than the electronic item, and vice versa. August 2018
The first time a copyright declaration field is added to a patron workform, the text limit defaults to 450 characters.  August 2018
Copyright fields are duplicated in ILLiad when using a constant data record containing copyright data, resulting in an error message. August 2018
An error message appears saying that there are too many lenders in the lender string, despite there being 15 or less.  August 2018
Due dates are missing on requests when renewal is denied. August 2018
OCLC Reasons for No reports for both Borrowing and Lending are currently reporting an unusually large count for "Unspecified". We are continuing our investigation as to the cause. August 2018
WorldShare Interlibrary Loan and Tipasa are experienced database-related issues the morning of 18 July 2018. You may have seen errors when accessing requests or requests disappearing/reappearing from queues.  July 2018
Incorrect URL in New Lending Requests email July 2018
Interlibrary Loan Statistics were temporarily inaccurate for the month of May May 2018

An error message is displayed to the lender when attempting to save or update the status of a lending request if:

  • Lender selects ILL Fee Management (IFM)
  • Lending charge is blank
  • Request status is one of the following:
    • Submitted
    • Considering

The request fails to be updated and/or changes to the request are not saved.

May 2018
Changes to Custom Holdings Groups and Custom Holdings Paths are not being Reflected.  This also effects ILLiad users.  January 2018
Policies Directory access for ILLiad users requires logging in. January 2018
Some of the Open Access links that appear on a request are actually subscription links. November 2017
Interlibrary Loan requests cannot be fulfilled in WorldShare Circulation. November 2017
The value of Patron Status in a request is overwritten when constant data with a blank/null value for Status is applied and the request is subsequently saved or updated. October 2017
Users of the Article Exchange custom version receive an error message when attempting to access the user interface.  Note that the Article Exchange service utilized by the majority of interlibrary loan customers is working as expected. August 2017
Recently closed requests are temporarily not searchable as either an ‘active request’ or ‘closed request’ from the WorldShare ILL home page. This unsearchable period should only be a minute or two but has been prolonged at times. July 2017
Borrower is unable to update the bibliographic data in a request by clicking the magnifying glass icons next to Title, Author, and standard number (i.e. ISSN, ISBN, etc.) fields. The bibliographic record view fails to render, and the "Apply data to request" button does not display. Note that subsequent searches made in Discover Items may not behave as expected. May 2017
Borrower is unable to action requests in Not Received status. An error message displays when selecting the 'Mark as Received' or 'Save' buttons. May 2017
Refund button does not display for closed requests. February 2017
Patron-initiated requests that were mediated by staff display in the Direct Produced queue. December 2016
In Service Configuration, creating a new Custom Holdings Group (CHG) or saving changes to an existing CHG results in an error message. If a CHG includes one or more OCLC symbols that contain a special character (i.e. $#@), saving changes to the CHG may result in symbols being dropped from the CHG. December 2016
IFM refund and local currency options do not display in WorldShare ILL. October 2016

ILLiad customers see an error message when hovering over lender symbols to view OCLC Policies information.

October 2016
Some data elements are unavailable or incorrect in August 2016 WorldShare Interlibrary Loan reports from the OCLC Usage Statistics site. August 2016
Error message is displayed when a customer using WorldShare Circulation integration uses a barcode scanner to enter the Item Barcode when receiving a loan request. August 2016
Lenders are unable to save changes when dropping an Article Exchange file to a copy request that has already been shipped. The Save button is inactive. August 2016
If a lender viewing a request in Submitted status (Can you supply?) enters a newline character while selecting any field, the request is updated to Shipped status (In Transit). August 2016
For lenders, requests in 'New - Copies' or 'New - Loans' status fail to update to Considering status when the 'Auto-update to Considering' checkbox is selected from the Print All section of the Print Queue. August 2016
Borrowing libraries viewing WorldShare ILL in Spanish, Dutch, Chinese (traditional or simplified), Japanese, or Korean are unable to create requests or open existing borrowing requests. July 2016

In Service Configuration, an error message appears when attempting to create a new Custom Holdings Group. The group fails to be created.

July 2016
Lenders are unable to supply, refuse, or send a conditional response immediately after moving a request to Considering status. July 2016
Multiple versions of the borrower and/or lender Interlibrary Loan Fee Management (IFM) reports display for January 2016 onwards. May 2016