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OCLC Support

An ILL responder has marked an item as shipped but the user no longer requires the item

Symptom
  • An ILL responder has Shipped the item however the borrower no longer needs it
Applies to
  • UnityUK
Resolution
  • You will need to contact the responding library with the UnityUK request number. They will need to decide whether they can Unship the item.
Additional information
  • After the Unship action, the responding library will need to take another action such as Not Supply.
Page ID
17150