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OCLC Support

I’m trying to purchase this article through Get it Now, but I received an error message "An error occurred processing the request"

Symptom
  • Getting an error message "An error occurred processing the request"
Applies to
  • Tipasa
  • WorldShare Interlibrary Loan
Resolution

Short introduction or instructions to follow these steps:

  1. Use the Change Fulfillment Type drop-down to set the request to either Document Delivery or ILL Request then click the Save button

  2. Resend the request.

Additional information

If the error continues, contact OCLC Support with your OCLC symbol and a full page screenshot of the error message

See also related article "I am getting an error occurred message when trying to fulfill a request after buying the content through GetItNow"

Page ID
22058