What to do if you are seeing 401 Unauthorized error in the ILLiad Client?

Last updated:
Symptom
  • Pending request are not downloading and you cannot search OCLC
Applies to
  • All version of the ILLiad Client
Resolution

Short introduction or instructions to follow these steps:

  1. Problem is being caused by the OCLC ILL Authorization being used in the Customization Manager.
  2. Contact OCLC customer support and get a valid ILL Authorization.
  3. They will then restart all your services and everything should start working again.
Additional information

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Page ID
24187