- You have ILLiad Direct Request set up and you have requests in the "Awaiting Direct Request Sending" Transaction Status for over twenty minutes.
The problem is that the Connection Manager is not running correctly. Here are the solutions depending on if you are self-hosted or hosted:
- If you are self-hosted, contact your Web Server Administrator and request the ILLiad Connection Manager service be restarted
- If you are hosted by OCLC, contact OCLC Support and ask for the ILLiad Connection Manager service to be restarted