- Your patron is unable to logon and you want to change their ILLiad Password in the ILLiad Client.
Please follow the instructions for Changing User Passwords.
Your Web Pages should also be set up so a patron can click on the Forgot Password link. This will show up on the Logon.html. This is for sites that use ILLiad Authentication. This way, the patron can click on the link and reset their own password and a Librarian does not need to be involved. You can see the Forgot Password link. Here is a link to the ILLiad Default Web pages (.zip).