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OCLC Support

A record is locked, who should I contact to unlock the record?

Applies to
  • WorldShare Record Manager 
  • Connexion

If you were working in a record and the record became locked and you can't unlock it, then please contact OCLC Support to unlock the record. Records can become locked if Connexion suddenly closed on them, a computer was suddenly rebooted, or if there was an unexpected power outage, etc.

If you don't know how a record became locked, and think it could be legitimately locked by another institution, please email Bibchange.   OCLC Quality Control/Bibchange can determine whether a record is legitimately locked and should not be unlocked (locked by a different institution with on-going editing occurring) or if it can be unlocked.

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