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OCLC Support

I am having issues getting an impact printer to work with Connexion client. The printer is listed but it gives the error "printer not found in network."

Symptom
  • Labels will not print from Connexion client and I see a "Printer not found in network" message next to my printer options
Applies to
  • Connexion client
Resolution

If labels are not printing from Connexion client and you see the "Printer not found in network" message next to your printer, follow the below steps to correct the issue:

  1. Sign in to Connexion client.
  2. Select Tools > Options > Printing.
  3. Select a different printer under the Label Printer options.
  4. Close the session and sign in again.
  5. Select Tools > Options > Printing.
  6. Select the printer you want to use. The message "Printer not found in network" should no longer be showing.
Additional information
  • If this does not fix the issue, please contact OCLC Support.
Page ID
10556