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OCLC Support

No possibility to set/reset password for manually entered patron

Applies to
  • Patrons that have been manually entered using the Circulation module while the institution uses external authentication.
Answer

If a patron is entered using the Circulation module the option to set/reset the patrons password is not available in the Admin module if the institution (also) uses external authentication. This effectively means that that user can never log in. There is a way to remedy this situation.

To do that follow these steps:

  • open the admin module
  • search for the patron that does not show the set/reset password option
  • assign a new barcode to the patron so that the system will deprecate the patrons old barcode (hint: add a couple of x'es to the barcode)
  • save the entered data
  • open the Diagnostics tab at the bottom of the screen
  • release the now deprecated old barcode
  • add a new patron, entering the exact data as is registered with the old patron, but with the old barcode, and save it
  • now the set/reset option is available
  • now you can safely delete the old patron
Additional information

 

Page ID
11577