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OCLC Support

Resources for providers and OCLC partners

As a partner of OCLC, find resources developed exclusively for our provider partners. Use the OCLC Partner Form to escalate issues you have as a provider.
Use the OCLC Partner Form when you need assistance troubleshooting or need our help to address an issue. After completing the form, your request will be routed to the person or team who can best help you. OCLC is tracking requests from providers so we can elevate how we support our ongoing partnerships. Please provide your customers with the OCLC Support regional contact information.



  • Exclusively for providers
    Find instructions developed exclusively for our provider partners including how to submit customer holding data, send files via SFTP, and access reports.
  • Instructions providers can give their customers
    Find provider-specific customer-facing instructional materials that providers can give customers, share with customer support, or use on their support websites.