Skip to main content
OCLC Support

This search record cannot be retrieved at this time error when trying to place an ILL request

Symptom
  • You click the Request this item through Interlibrary Loan button in WorldCat Discovery and get the error "This search record cannot be retrieved at this time" rather than the workform.
Applies to
  • WorldCat Discovery
  • WorldShare ILL
  • Tipasa
Resolution

Resave any interlibrary loan workforms you have set up in Service Configuration. Here are the steps: 

  1. Sign in to Service Configuration
  2. Select WorldShare ILL tab.
  3. Click Patron Request Workforms.
  4. Click Save on any workforms you have filled in. 
  5. Try entering requests again. 

If problems persist, contact OCLC Support with your library symbol, a sample request process that brings up the error, whether multiple people are getting it and any changes to your interlibrary loan settings recently

 
Page ID
21573