- When searching by question ID, QuestionPoint lists the question as deleted
If the patron's email address was modified, the original question may have been deleted and a new question created with the updated email address. To check this, please follow these directions:
- Log into QuestionPoint and select Ask > Questions > All.
- Search for the question ID by doing a keyword search.
- If question with a different question ID appears in the results, open the new question.
- Check notes on the new question to see if the original question was deleted due to an update to the patron's email address.
If you are unable to find a new question that is related to the original question or need additional information, please OCLC Support.