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OCLC Support

Why am I unable to create librarian accounts with permissions to contribute to my Knowledge Base?

Symptom
  • I am unable to create librarian accounts
Applies to
  • QuestionPoint
Resolution
  • In order to have permission to create librarian accounts you must be signed in as the BME (Base Management Environment), which provides access to the entire suite of tools in the Reference Management Service of QuestionPoint
  • SUP (Service Unit Profile)  accounts do not have the same administrative privileges as BME accounts.  If you do not have access to the BME account you will need to ask your QuestionPoint administrator to create a librarian account for you

 

Page ID
15889