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OCLC Support

We are experiencing issues with the chat services

Symptom
  • While monitoring chat sessions, staff experience issues such as dropped chats, warnings of multiple logins, or librarians are logged out of chat 
Applies to
  • QuestionPoint 
Resolution

If you are experiencing issues with QuestionPoint chat, please contact OCLC Support and include the following if possible: 

  • Your library's QuestionPoint Institution ID
  • A description of the problem you are experiencing and the time the problem occurred 
  • Full page screenshots of the error, which include the full URL at the top of the page
  • If not included in your screenshot, the URL of the page displaying the error message 
Page ID
14314