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OCLC Support

I can't see the patrons email address even though it appears they typed it

Symptom
  • It appears patron typed in their email address from chat context
  • Email address is not visible in request or on a search
  • Chat displays "Patron has chosen to remain anonymous (no email address available for followup)"
Applies to
  • Chat Interface
Resolution
  1. After patron enters email, have patron clear the "Stay Anonymous" checkbox.
  2. Request patron resubmit email address.

Page ID

14507