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OCLC Support

Live classes

QuestionPoint training classes

OCLC offers both live and recorded training sessions on QuestionPoint.

Use the links below to register for upcoming live classes, or visit the course pages that follow to access recordings of past training sessions.

Training questions? Please visit OCLC Training FAQ.


QuestionPoint Librarian 1: QuestionPoint overview and E-mail reference

Date Time Registration Link
Tuesday, May 28, 2019 2:00 PM - 3:30 PM Eastern Daylight Time, North America [UTC -4] Register

 

QuestionPoint Librarian 2: Using chat in QuestionPoint

Date Time Registration Link
Wednesday, May 29, 2019 2:00 PM - 4:00 PM Eastern Daylight Time, North America [UTC -4] Register

 

QuestionPoint Librarian 3: Chat follow-up, referrals, and managing questions

Date Time Registration Link
Thursday, May 30, 2019 2:00 PM - 3:00 PM Eastern Daylight Time, North America [UTC -4] Register

 

QuestionPoint Administration 1: Start your QuestionPoint service

Date Time Registration Link

No sessions are scheduled.

   

QuestionPoint Administration 2: Define your institution Profile and Policy page

Date Time Registration Link

No sessions are scheduled.

   

QuestionPoint Administration 3: Generate and interpret reports

Date Time Registration Link

No sessions are scheduled.