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OCLC Support

Report problems with KB records

Local KB records

For records in a local KB, contact an editor for the KB or your institution administrator to:

  • Report problems, corrections, changes, and additions
  • Request removal of a record

Provide the following information:

  • Record ID
  • For a problem report, describe the problem, correction, change, or addition; include field names and specific information to help the editor locate the problem and make the needed changes.
  • For a removal request, indicate that the record should be removed and describe the reason; if the record duplicates another record, include the Record ID of the other record.

Global KB records

For records in the Global KB, use the Contact Support form in QuestionPoint to:

  • Report problems, corrections, changes, and additions
  • Request removal of a record
  1. Click Print View in the record if you want to view the record in a separate window while you prepare your report.
  2. Click Support. QuestionPoint displays the Contact Support form.
     Note: Use your browser's Back and Forward buttons if you need to move between the Contact Support form and the KB record.
  3. Provide the requested contact information:
    • Your name
    • Your institution or library name
    • Your institution's OCLC symbol, if known
    • Your e-mail address
    • Your telephone number
  4. Select the Suggestions or Comments radio button.
  5. Enter your problem report or removal request in the text box located below the radio buttons. Provide the following information:
    • Record ID
    • For a problem report, describe the problem, correction, change, or addition; include field names and specific information to help the editor locate the problem and make the needed changes.
    • For a removal request, indicate that the record should be removed and describe the reason; if the record duplicates another record, include the Record ID of the other record.
  6. Click Submit. QuestionPoint displays the My QuestionPoint screen.
     Note: Click your browser's Back button twice if you need to return to the KB record.

 

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