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Find KB records to edit

Find KB records to edit and activate

If you are a KB editor, you have several ways to find inactive records that may be ready for you to edit and activate.

You can browse records that have Inactive or Review status.

  • For the Folder browse criteria:
    • Select Inactive to find inactive records added by librarians.
    • Select Review to find inactive records marked for review.
  • For Knowledge Base, uncheck the boxes for the KBs that you do not wish to edit.
  • In the browse results, the latest records appear at the top of the list. Click the heading of the Date column if you want to move the earliest records to the top of the list to help you process them first.

You can browse records added by you to see if any of them have Inactive or Review status.

  • In the browse results, click the heading of the Status column once and then click it again to move records that have Review or Inactive status to the top of the list.
  • Look in the KB column to see which records were added to the KB for which you are an editor.

You can go to your draft records to add and activate them.

You can search for a record by its ID number (if you know it) to go directly to the record. You can search by the ID number of the KB record or the ID number of the original question on which the record is based.

Find KB records by ID number

If you are a KB editor, you can go directly to a particular KB record if you know its ID number.

You can search for a record by either of two ID numbers:

  • ID number of a KB record (This is called the "Record ID" or the "Knowledge Base question ID.")
  • ID number of the original question in the Ask a Librarian module on which a KB record is based (This is called the "Q&A ID" or the "Ask Librarian question ID.")

To search by ID number:

  1. Navigate to Knowledge Base > Search > Question ID.
     Note: The Question ID menu link appears below the Search tab only if you are a KB editor.
  2. Type a single ID number or a range of ID numbers in the box.
    (Do not include commas in numbers. Include a beginning and ending number when you type a range of numbers.)
    Examples:
    • Record ID, single: 72623
    • Record ID, range: 72500-72800
    • Q&A ID, single: 795818
    • Q&A ID, range: 740000-799999
  3. Select the question ID type.
    • Select Knowledge Base Question ID to search by Record ID
    • Select Ask Librarian Question ID to search by Q&A ID.
  4. Click Search.

QuestionPoint searches all of the KBs to which you have access, including those for which you are an editor and those for which you are not. QuestionPoint displays the Knowledge Base Browse Results page or the Record Detail page containing the results.

Find a new KB record

You have several ways to find a new KB record.

  • If you added the record, you can view a list of all the records you have added.
  • If you or someone else added the record, you can browse KBs to find it.
    • If you know the record status (active or inactive), select the status in the Folder drop-down list.
    • Uncheck the Knowledge Base box for any KB that you do not want to browse.
    • If you know the date on which the record was added, enter that date in the Between box in mm/dd/yyyy format.
  • If the record has been active for more than 24 hours, you can also search KBs to find it. Search KBs (advanced search)

 Note: 

  • When you search:
    • You can find active KB records only. (Active records have been activated by a KB editor.)
    • You cannot find an active record until it is indexed. (Records are indexed within 24 hours after they are activated.)
  • When you browse:
    • You can find active and inactive records as soon as they are added to a KB.

 

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