To return to a draft that you saved earlier so you can add the record to a KB:
- Navigate to Select Service > Knowledge Base > Add/Edit > My Drafts. QuestionPoint displays the My Drafts page that lists your draft records.
Note: If QuestionPoint indicates that the draft folder is empty, you have no draft records to complete.
- Click the link for a draft in the Question column. QuestionPoint displays the Add New Record page for the draft. Continue this procedure on that page.
Note: If you save a draft, you must add the record or save the draft again within 14 days. If you do not, QuestionPoint deletes the draft after 14 days.