Click Unlock to unlock a KB record that you edited or updated.
When you unlock a record, any changes that you saved remain in the record and other KB editors can edit or update the record as needed.
When is a record locked?
QuestionPoint locks a record when someone starts to edit or update it. This prevents two people from changing the same record at the same time.
Unlock a record automatically
QuestionPoint automatically unlocks a record:
- After it has been locked for 48 hours.
- When it is activated.
Another editor has locked this record
If you click Edit or Update for a locked KB record that someone else edited or updated, QuestionPoint displays the following message: "Another editor has locked this record."
If you know who edited or updated the record, you can ask him or her to unlock it. Or, you can wait a few days and then try again to edit or update the record.