To learn whether a KB record has been added for a question and, if it has, to view the KB record:
- Go to the Answered question list, Closed questions list, or Service History search results list. In these lists:
- indicates a question has been added to a local KB.
- indicates a question has been added to the Global KB.
- Click or to view a list of the KB records added for a question.
- Click a link in the list to view a KB record.