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About searching and browsing knowledge bases

Every QuestionPoint librarian and administrator can search and browse the Global KB. Most can also search and browse one or more local KBs. The KBs that you can search are listed on the KB search and browse pages.

Why would I search a KB?

Search a KB to find active records containing the search words that you enter. Only records with Active status are indexed for searching.

You cannot find a record by searching until it is indexed. (Records are indexed within 24 hours after they are activated). You must browse a KB if you want to find records that were just added or activated.

Why would I browse a KB?

Browse a KB to find:

  • Records with any status available to you
  • Records that match criteria values that you select
  • All records that you added to a KB
  • Records to edit and activate, update, review, or delete (if you are a KB editor)

You can find a record by browsing as soon as it is added to a KB.

How many records do KBs contain?

The Global KB contains thousands of records and continues to grow. The number of active records that it contained at the end of last month is shown in the QuestionPoint Usage Report's Administration Service section (My QuestionPoint/Home > Reports > QuestionPoint Usage Report: Monthly Report of Current Year).

Local KBs have varying numbers of records. Some contain many records, others contain few or none. Ask your institution administrator if you have questions about the size and scope of your local KB.

How many records does my local KB contain?

Browse your local KB to learn how many records it contains now. For more information, see Browse KBs

  • For the Folder browse criteria:
    • Select Active to learn the number of active records.
    • Select Inactive to learn the number of inactive records.
    • Select All Folders to learn the number of active and inactive records.
  • For Knowledge Base, select your local KB. Uncheck the box for the Global KB.
  • In the browse results, the number of records is shown above the list.


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