Knowledge Base module
Find information about how to search for information to answer patrons' questions, add records to the Global KB or a local KB, and edit and activate KB records to make them searchable.
The Knowledge Base is a repository of "question and answer" pairs. The local/regional group has a Knowledge Base which includes question/answer pairs submitted by institutions in the group. The global reference network has a Knowledge Base which includes questions processed by the network and question/answer pairs submitted by institutions and local/regional groups throughout the world.
Question/answer pairs are submitted to a Knowledge Base by librarians with Add/Submit access and added to a Knowledge Base by librarians with Edit access.
- Get started
- Get started with the QuestionPoint Knowledge Base module.
- Search and browse knowledge bases
- Find information about how to search and browse QuestionPoint knowledge bases.