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OCLC Support

Knowledge Base module

Find information about how to search for information to answer patrons' questions, add records to the Global KB or a local KB, and edit and activate KB records to make them searchable.

The Knowledge Base is a repository of "question and answer" pairs. The local/regional group has a Knowledge Base which includes question/answer pairs submitted by institutions in the group. The global reference network has a Knowledge Base which includes questions processed by the network and question/answer pairs submitted by institutions and local/regional groups throughout the world.

Question/answer pairs are submitted to a Knowledge Base by librarians with Add/Submit access and added to a Knowledge Base by librarians with Edit access.

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