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OCLC Support

What you need to log on to the QuestionPoint system

In order to log on and use the QuestionPoint system, you need

  • A QuestionPoint authorization and password
  • A workstation that meets certain requirements

QuestionPoint authorization

To log on, you need a QuestionPoint authorization (also called a user ID) and a password.

Administrator

If you are your library's QuestionPoint administrator, you receive your QuestionPoint 9-digit authorization and initial password from OCLC or your OCLC regional service provider.

Librarian

If you are a library staff member, your library’s QuestionPoint administrator creates your QuestionPoint account (called a librarian account). The administrator specifies the name and email address for your account.

You receive your QuestionPoint 6-digit authorization and initial password either in an email message or from your administrator.

Contact your administrator if you do not have an authorization and password or you have questions about them. 

Librarian workstation requirements

QuestionPoint system

To log on and use any aspect of the QuestionPoint system except Flash chat, you need:

  • Access to an Internet connection
  • A Windows or Macintosh web browser, such as Chrome 18.0 or higher or Internet Explorer 8.0 or higher

Patron workstation requirements

Web form

If your library provides a Web form for submitting questions, patrons need:

  • Access to an Internet connection
  • A Windows or Macintosh web browser, such as 18.0 or higher or Internet Explorer 8.0 or higher, (no other software is required)

 

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