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Section 508 accessibility standards

Overview

This template has been filled to assist procurement officials concerned with Web-based applications meeting the accessibility
requirements of the Section 508 standards.

product or service QuestionPoint
version or date Updated: July 2012
scope QuestionPoint reference management service provides libraries with tools to interact with users in multiple ways, using both chat and email/web forms.

The public facing patron interfaces consist of:
  • Intake web forms that permit patrons to send questions to their library. The libraries respond to the patron’s email address.
  • Intake web forms that send questions to librarians in real-time, initiating a live chat session. The patron interacts with the librarian’s responses via a dynamic, web-based, html chat interface.
  • Intake web interface which mimics typical Instant Messaging realtime chat products.
  • QuestionPoint libraries can optionally provide access for their patrons to an authenticated patron interface that allows them to review previously asked questions and search available Knowledge Bases.
contact QPAnalysts@oclc.org
sections

Section 1194.22: Web-based internet information and applications

criteria supporting features remarks and explanations
(a) A text equivalent for every nontext element shall be provided (e.g., via "alt", "longdesc", or in element content). Supports All images (icons and buttons) have descriptive alt text.
(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Not applicable Multimedia is not used in QuestionPoint.
(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Supports
  • Color is always redundant.
  • The patron chat interface also provides a preference area allowing the patron to vary the color schemes, fonts, and sizing to meet their particular needs.
(d) Documents shall be organized so
they are readable without requiring an
associated style sheet.
Supports All uses of styles are for minor enhancements and do not conflict with user stylesheets.
(e) Redundant text links shall be
provided for each active region of a
server-side image map.
Not applicable Server-side imagemaps are not used in QuestionPoint.
(f) Client-side image maps shall be
provided instead of server-side imag
maps except where the regions canno
be defined with an available geometri
shape.
Not applicable Client-side image maps are not used in QuestionPoint.
(g) Row and column headers shall be
identified for data tables.
Supports In data tables standard row and column markup are used.
(h) Markup shall be used to associate
data cells and header cells for data
tables that have two or more logical
levels of row or column headers.
Supports When logical levels are present standard row and column markup is used.
(i) Frames shall be titled with text that
facilitates frame identification and
navigation.
Supports Frames are used to display external links and PDF documents, and are given meaningful names.
(j) Pages shall be designed to avoid
causing the screen to flicker with a
frequency greater than 2 Hz and lower
than 55 Hz.
Not applicable QuestionPoint screens and elements do not flicker.
(k) A text-only page, with equivalent
information or functionality, shall be
provided to make a web site comply
with the provisions of this part, when
compliance cannot be accomplished in
any other way. The content of the text
only page shall be updated whenever
the primary page changes.
Not applicable QuestionPoint does not use graphical web design.
(l) When pages utilize scripting languages to display content, or to
create interface elements, the
information provided by the script
shall be identified with functional text
that can be read by Assistive
Technology.
Supports with Exceptions Features using JavaScript are usable without requiring a mouse.

JavaScript is only sent to the browser when JavaScript has been detected, so NOSCRIPT tags are not necessary.

The Qwidget was released for libraries using QuestionPoint. This is based on AJAX technology and allows libraries to embed chat in web pages. It has been tested with Assistive Technology and assessed as functional. If issues arise with continued review by users, they will be addressed.
(m) When a web page requires that an
applet, plug-in or other application be
present on the client system to
interpret page content, the page must
provide a link to a plug-in or applet
that complies with 1194.21 (a) through (f).
Not applicable No additional applets, plug-ins, or applications are required for patron interfaces.
(n) When electronic forms are
designed to be completed on-line, the
form shall allow people using Assistive
Technology to access the information,
field elements, and functionality
required for completion and
submission of the form, including all
directions and cues.
Supports
  • LABEL tags associate text with form elements.
  • TITLE attributes are added to many elements to provide additional information.
  • ACCESSKEY attributes are added to fields to better support keyboard use.
  • QuestionPoint generated and maintained forms have been optimized for navigation with Assistive Technology.
(o) A method shall be provided that
permits users to skip repetitive
navigation links.
Supports The patron interface has been designed to group navigation and allow skipping through and over page elements.

Page displays in the chat interface were designed to present the newest information in a logical format and allow easy navigation across the page.
(p) When a timed response is required,
the user shall be alerted and given
sufficient time to indicate more time is
required.
Not Applicable There is no timed response required on the chat form.

Section 1194.31: Functional performance criteria

criteria supporting features remarks and explanations
(a) A least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Supports In addition to the usual browser controls,
  • QuestionPoint's patron chat interface is designed with optional Preferences permitting the user to reconfigure the screen to change colors and text size to a variety of color and size combinations that will best meet their needs or situation.
  • QuestionPoint's patron chat interface also has an audible chime feature to alert the patron to new message receipt.
(b) At least one mode of operation and
information retrieval that does not
require visual acuity greater than 20/70
shall be provided in audio and enlarged
print output working together or
independently, or support for assistive
technology used by people who are
visually impaired shall be provided.
Supports
  • QuestionPoint can be used with a screen reader such as JAWS.
  • In addition to the usual browser controls, QuestionPoint's patron chat interface is designed with optional Preferences permitting the user to reconfigure the screen to change colors and text size to a variety of color and size combinations that will best meet their needs or situation.
  • QuestionPoint's patron chat interface also has an audible chime feature to alert the patron to new message receipt.
(c) At least one mode of operation and
information retrieval that does not
require user hearing shall be provided,
or support for assistive technology
used by people who are deaf or hard of
hearing shall be provided.
Not applicable QuestionPoint does not require hearing.
(d) Where audio information is
important for the use of a product, at
least one mode of operation and
information retrieval shall be provided
in an enhanced auditory fashion, or
support for assistive hearing devices
shall be provided.
Not applicable QuestionPoint does not require hearing.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Not applicable QuestionPoint does not require speech.
(f) At least one mode of operation and
information retrieval that does not
require fine motor control or
simultaneous actions and that is
operable with limited reach and
strength shall be provided.
Not applicable QuestionPoint can be used with a keyboard.

Information, documentation, and support (Subpart D)

criteria supporting features remarks and explanations
(a) Product support documentation
provided to end-users shall be made
available in alternate formats upon
request, at no additional charge.
Supports QuestionPoint documentation is available in print and online forms. The online help is in HTML.
(b) End-users shall have access to a
description of the accessibility and
compatibility features of products in
alternate formats or alternate methods
upon request, at no additional charge.
Supports This template is meant to address these requests.
(c) Support services for products shall
accommodate the communication
needs of end-users with disabilities.
Supports Support is available via phone and email.

 

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