Find information about the symbols that appear in your active chat sessions.
The following symbols appear at the beginning of your active chat sessions listed under the My Active screen.
|Patron is typing.|
|Patron was transferred to you. Symbol appears throughout the session.|
|New message from patron.|
|Patron is connected to chat but hasn't sent a message in 3 or more minutes.|
|Patron is no longer connected to chat.|
Note: If the patron exits the chat browser abruptly, Idle will display after 3 minutes. Disconnected will display after 4 minutes.
- If the patron ends the chat session, Disconnected will display immediately.