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OCLC Support

Resolution codes and question lists when other libraries chat with your patron

The table below lists the available Resolution codes and the question lists in which the transcript appears in QuestionPoint when another library's librarian chats with one of your patrons and selects a code. You see a green up (questionpoint_list_up_arrow.png) arrow in the right column of the list for these transcripts.

Resolution Code Your library's question lists Chatting library's question lists
Answered Answered 
Active 
Referred 
All
Answered 
Active 
Referred 
All 
 
(None, if library excludes transcripts for other libraries' patrons)
Followup by me Pending 
Active 
Referred 
All
New 
Active 
Referred 
All
Followup by patron's library New 
Active 
Referred 
All
None

Followup by patron's library

(And your group uses Shared Followup)

New 
Active 
Referred 
All 
Shared Followup
None
Lost call (no email provided and no chat received) Closed 
All
Closed 
All 
 
(None, if library excludes transcripts for other libraries' patrons)

Practice

(Transcript is labeled "Practice" in question lists)

Answered 
Active 
Referred 
All
Answered 
Active 
Referred 
All 
 
(None, if library excludes transcripts for other libraries' patrons)