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Resolution codes and question lists when you chat with another library's patrons

The table below lists the available Resolution codes and the question lists in which the transcript appears in QuestionPoint when you select a code and you are chatting with another library's patron. You see an orange down (questionpoint_list_down_arrow.png) arrow in the right column of the list for these transcripts.

Resolution Code Your library's question lists your personal question lists Patron's Library's question list
Answered Answered 
Active 
Referred 
All 
 
(None, if your library excludes transcripts for other libraries' patrons)
Answered 
Active 
Referred 
All 
 
(None, if your library excludes transcripts for other libraries' patrons)
Answered 
Active 
Referred 
All 
Followup by me New 
Active 
Referred 
All
New 
Active 
Referred 
All
Pending 
Active 
Referred 
All
Followup by patron's library

None

None New 
Active 
Referred 
All

Followup by patron's library

(And your group uses Shared Followup)

None

None

New 
Active 
Referred 
All
Shared Followup

Lost call (no email provided and no chat received)

Closed 
All

(None, if your library excludes transcripts for other libraries' patrons)

Closed 
All

(None, if your library excludes transcripts for other libraries' patrons)

Closed 
All

Practice

(Transcript is labeled "Practice" in question lists)

Answered 
Active 
Referred 
All 
 
(None, if your library excludes transcripts for other libraries' patrons)

Answered 
Active 
Referred 
All 
 
(None, if your library excludes transcripts for other libraries' patrons)

Answered 
Active 
Referred 
All