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Resolution codes and question lists when you chat with your library's patrons

The table below lists the available Resolution codes and the question lists in which the transcript appears in QuestionPoint when you select a code and you are chatting with one of your library's patrons.

Resolution Code Your library's question lists your personal question lists
Answered

Answered

Active

All

Answered

Active

All

Followup by me

New

Active

All

New

Active

All

Followup by patron's library

New

Active

All

None

Followup by patron's library

(And your group uses Shared Followup)

New

Active

All

Shared

None
Lost call (no email provided and no chat received)

Closed

All

Closed

All

Practice

(Transcript is labeled "Practice" in question lists)

Answered

Active

All

Answered

Active

All