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Resolution codes and transcript status

The table below lists the available Resolution codes and the status of the chat transcript that is set in QuestionPoint when you select a code.

Resolution Code Status in QuestionPoint
Answered  Answered
Followup by me

New for you and your library

 questionpoint-ask-module-status-pending.gifPending for the patron's library if it is not your library

Followup by patron's library  New for the patron's library
Lost call (no email provided and no chat received) questionpoint-ask-module-status-closed.gif Closed
Practice  Answered

 

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