The table below lists the available Resolution codes and the status of the chat transcript that is set in QuestionPoint when you select a code.
|Resolution Code||Status in QuestionPoint|
|Followup by me||
New for you and your library
Pending for the patron's library if it is not your library
|Followup by patron's library||New for the patron's library|
|Lost call (no email provided and no chat received)||Closed|