Skip to main content

 

OCLC Support

Accept a chat request from a patron

Find information about accepting requests from a patron.

See Settings for information about controlling the notifications that you receive in chat. 

For approximately 40 seconds, the patron's request is available for pickup only by librarians monitoring the patron's primary queue. Then, it also becomes available for pickup by librarians monitoring queues for any assisting cooperatives. 

 Note:  See Best Practices for 24/7 Reference Cooperative Sessions for guidelines about accepting requests for the Cooperatives. After 40 seconds, the sessions become visible to other Cooperative members of your group. After two minutes, a Back-up librarian may pick it up.

 

 

  • Was this article helpful?