The [In Progress] label in front of a chat transcript in a question list indicates that the chat session is in progress. You cannot access the Full Question containing the transcript. The list entry is not hot linked and it has no check box.
The list entry appears when a patron submits a chat request. The status is "New" until a librarian joins the session.
When a librarian joins the session, the status changes to "Answered." The librarian can change the status when he or she ends the session and selects a resolution code. In this example, the librarian selected “Followup by patron’s library.” When the session ends, the [In Progress] label is removed and you can access the Full Question containing the chat transcript.