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General settings

Find information about general institution administration settings in QuestionPoint.

Default service language

Setting the Default Service Language to the language most frequently used by your librarians and patrons (from amongst those supported by QuestionPoint) will allow commonly used notifications and alerts from QuestionPoint to appear in that language, rather than in QuestionPoint's default language, English.

If your language is not represented in the list, please use English, or the next most commonly understood language for your service area. If you support multiple languages from your patron question forms, the language selection for each form used will continue to control the messages and alerts received by patrons using those particular languages.

The Default Service Language setting is located in Administration > Institution > Settings > General Settings. Select your language in the Default Service Language drop-down list and click Save.

Time zone (including DST offset)

Select the time zone used in your country. There are multiple options for each time zone. If your country is represented, choosing it allows QuestionPoint to automatically convert your account to the DST dates used by your country.

If your country or your region within your country is specifically listed, choose it, paying attention to any DST Yes/No options. If your country is not represented, use the generic time zone GMT offset that matches yours most closely.

The Time Zone (including DST offset) setting is located in Administration > Institution > Settings > General Settings. Select your time zone in the Time Zone drop-down list and click Save.

Outgoing address

Outgoing Address lets you control the return address of most e-mail messages you send from QuestionPoint and the address to which patron replies to your messages are sent.

To go to Outgoing Address, click the Settings link under the Institution tab in the Administration module and then click General Settings.

Reply-to Messages

To respond to an e-mail message that your library sends from QuestionPoint, a patron can:

  • Enter a response in the QuestionPoint Patron interface, or
  • Send a reply to your message, if your library accepts e-mail replies.

Turn on Reply-to Messages to accept email replies. If you do this, patron email replies are sent to an email account for QuestionPoint and added to the question history of the question in the Ask a Librarian module. This lets library staff process and respond to patron email replies in QuestionPoint.

When a patron reply is added to a question history, QuestionPoint sends an email notice to the librarian to whom the question is assigned.

On is the default value. Turn off Reply-to Messages to keep patron email replies out of question histories if you prefer not to process them there.

Outgoing email address and custom email address

Use Outgoing E-mail Address and Custom E-mail Address on the Outgoing Address screen to specify the From email address used in most messages from QuestionPoint.

The email address that you specify is also the address to which the following types of messages are sent.

Patron messages:

  • Patron email replies to messages from QuestionPoint about questions, if you do not accept email replies.

Librarian messages:

  • Returns of undeliverable email notifications of new QuestionPoint librarian accounts, so you receive notices of invalid librarian email addresses.
  • A librarian's reply (if any) to the email notification of a new librarian account.

If you want your library to receive these types of messages in your own email account, select Custom for Outgoing E-mail Address and provide a valid address at your library for Custom E-mail Address.

If you do not want your library to be notified of rejections or returns, select AskALibrarian@oclc.org for Outgoing E-mail Address.

May 2014 UPDATE

QuestionPoint sends librarian answers, clarification requests and/or messages to patron email addresses using "multi-part" formatting. Each email contains both HTML and plain text versions in the same transmission, allowing the recipient’s email client to determine the best display method based on the users settings, in order to avoid encoding display problems with diacritics. Other patron related email notifications such as new account notifications, or receipt of question notifications are sent in plain text using UTF-8 encoding.

Before you can choose HTML format in Outgoing Address, you must select a language other than English for using QuestionPoint (from the language dropdown on the Home Page) because the option is not displayed when using the Admin interface in English.

Email format for patrons with problems displaying non-Roman characters

For libraries that primarily operate in languages other than English: There is an option to send all additional patron communication (such as new account notifications, etc.) in HTML format as well. If your patrons' email clients do not correctly display diacritics and non-Roman characters in email messages in UTF-8 text format (the format used by QuestionPoint), you can choose to send all email messages in HTML format instead.

Before you can choose HTML format in Outgoing Address, you must select a language other than English for using QuestionPoint (from the language dropdown on the Home Page) because the option is not displayed when using the Admin interface in English.

If you choose HTML format for all outgoing patron emails, you cannot turn off patron Reply-to messages.

Specify where to send patron email replies (outgoing address)

Use this procedure to control the return address of most email messages you send from QuestionPoint and the address to which patron replies to your messages are sent.

  1. Log on to QuestionPoint using your administrator authorization number.
  2. If the Administration module is not displayed, select Administration in the Select Service drop-down list.
  3. Click the Settings tab.
  4. On the General Settings screen, under Outgoing E-mail Address Settings, select a value for Reply-to Messages.
    • On - Accept patron email replies
    • Off - Do not accept patron email replies
  5. If you are using QuestionPoint in a language other than English, choose to send all e-mail messages in UTF-8 text format or in HTML format (an alternative option if your patrons' e-mail clients do not correctly display diacritics and non-Roman characters for messages in UTF-8 text format).
  6. Select an Outgoing E-mail Address.
    • AskALibrarian@oclc.org
    • Custom
      • If you choose Custom, you must enter an email address in the Custom E-mail Address field. If this field is left blank, the system will revert to the default address.
  7. Click Save.

Set the email notification address

Enter the email address or addresses to receive a notice when new questions arrive at your library.

  1. Log on to QuestionPoint using your administrator authorization number.
  2. If the Administration module is not displayed, select Administration in the Select Service drop-down list.
  3. Click the Settings tab.
  4. On the General Settings screen, under  Notification Settings, select a value for Use E-mail Notification.
    • Yes - Turn on email notifications
      • If you select es, you must enter an email address in the Email Address(es) field.
    • No - Turn off email notifications
  5. Enter the email address(es) to notify in the Email address entry field.
     Note: 
    • If you make a mistake, click Reset to return to the previously saved email addresses, if any.
    • To have notifications sent to multiple email addresses, separate each email address with a semicolon.
      Example: smiths@email.gov;jonesr@email.edu
    • You can save a maximum of 100 characters in this field, including letters, numbers, punctuation marks, and spaces.
  6. Click Save. The screen refreshes as the system is updated with the new information.

 

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