Skip to main content

 

OCLC Support

Set custom reply text

Enter Custom Reply Text to additional custom text at the end of:

  • All email messages sent to patrons.
  • The question acknowledgement page that appears when a patron submits a question through your library's form.
     Note: This page does not apply to global-only QuestionPoint subscribers.
  1. Log on to QuestionPoint using your administrator authorization number.
  2. If the Administration module is not displayed, select Administration in the Select Service drop-down menu at the top of the screen.
  3. On the Create New Librarian Account screen, click Settings.
  4. On the General Settings screen, click Custom Messages.
  5. On the Custom Messages screen, click Edit for Custom Reply Text.
  6. At the Use Custom Reply Text prompt, click Yes to turn on or click No to turn off custom reply text.
     Note: If you select Yes, you must enter text in the Custom Reply Text field. If this field is left blank, the Use Custom Reply Text option will be reset to No.
  7. Enter the text of your additional message in the Custom Reply Text entry field. If you make a mistake, click Reset to return to the previously saved text, if any.
  8. Click Save.

 

  • Was this article helpful?