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OCLC Support

Administrator accounts

The people who manage the QuestionPoint service in their Subscription Groups (BMEs) and libraries (SUPs) are called administrators. The three types of QuestionPoint administrator accounts are described below: Subscription Group administrator, Institution administrator, and Ask administrator.

questionpoint administrators am i one? notes privileges/responsibilities
Subscription Group Administrator

Also called:
  • BME (base management environment) administrator
  • Consortium administrator

24/7 Supervisor is similar to the Subscription Group administrator of a group that has one library.

24/7 Super-Supervisor is similar to the Subscription Group administrator of a group that has two or more libraries.
You are the Subscription Group administrator for your group if your

Account Type is Consortium Administrator

at My QuestionPoint > Home > Settings > Account Privileges
Your group may contain your library only or your library and one or more others.

You can see a list of the libraries in your group at Administration >
Subscription Group > Accounts > List All Institutions.

You are also the Institution
administrator for your library.

You have an Institution tab and a Subscription Group tab in the Administration module.

You have a 9-digit QuestionPoint authorization number. 
You serve as the Subscription Group administrator for your group:
  • If the group contains your library only, you can create shared scripts and activate your local knowledge base.
  • If the group contains your library and one or more others, you can coordinate group activities, turn on shared follow-up, create shared scripts, view group reports, and activate your local knowledge base.

You serve as the Institution administrator for your library
(see below).

You can function as:
  • an Ask administrator (see below).
  • a Librarian (chat, follow up, answer questions, close questions, refer questions for follow-up, create personal scripts). 
Institution administrator

Also called:
  • SUP (service unit profile)
  • Library administrator

24/7 Local Supervisor is similar to the Institution administrator of a library in a group of two or more libraries.
You are the Institution administrator for your library but not the Subscription Group administrator for your group if your

Account Type is Institution Administrator

at My QuestionPoint > Home > Settings > Account Privileges. 
Your library is in a group that
contains your library and one or more others.

You have an Institution tab, but not a Subscription Group tab, in the Administration module.

You have a 9-digit QuestionPoint authorization number.
You serve as the Institution administrator for your library
(create librarian accounts, manage patron surveys, provide policy page and profile information, set up communications with patrons, delete unneeded questions, and view library
reports).

You can function as:
  • an Ask administrator (see below).
  • a Librarian (chat, follow up, answer questions, close questions, refer questions for follow-up, create personal scripts). 
Ask administrator You are an Ask administrator for your library if your

Account Type is Librarian and Ask a Librarian is Ask Administrator

at My QuestionPoint > Home > Settings > Account Privileges.
Your library’s Institution administrator gave you Ask administrator privileges.

You cannot access the
Administration module.

You have a 6-digit QuestionPoint authorization number.
You serve as an Ask administrator for your library:
  • Create institution scripts for your library
  • View reports in the Ask module
  • Assign questions and follow-up to individual librarians in your library

You can function as a Librarian (chat, follow up, answer questions, close questions, refer questions for follow-up, create personal scripts).