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OCLC Support

24/7 Reference Cooperative

The 24/7 Reference Cooperative (the Cooperative) provides an around-the-clock reference service, built by a cooperative of participating libraries. Libraries agree to answer questions for each other in real time using QuestionPoint software. The Cooperative helps supplement libraries' hours of service by being available to library communities 24 hours a day, 7 a week, including holidays.

These resources are provided to libraries participating in the 24/7 Reference Cooperative to facilitate high quality responses.

24/7 Reference Best Practices

  • Best practices for 24/7 cooperative sessions.

24/7 Reference Cooperative Policies

  • 24/7 reference policies regarding chat sessions conducted on behalf of other member libraries.

24/7 Reference Cooperative FAQs

  • Frequently asked questions and answers about the cooperatives.

24/7 Reference Clearinghouse for QuestionPoint Chat Scripts

  • A collection librarian contributed chat scripts you can copy and use in your QuestionPoint Ask module.

24/7 Reference Ready Reference Resources

  • A collection of resources available to assist librarians while chatting with patrons.

24/7 Reference Cooperative Policy Page Guidelines

  • 24/7 Reference policies regarding content necessary for Policy Pages.

Join the 24/7 Reference Virtual Referral Group

  • A PowerPoint that illustrates how to join the 24/7 reference virtual referral group. Using question referral allows you to move post chat session transcripts or incoming emails to other libraries in the 24/7 cooperative for answers or more information if necessary, demonstrating the value of the concept of "Move the question, not the patron."



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